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cFone

cFone

cFone — WooCommerce VoIP Automation Plugin

Industry: VoIP & Telecoms  |  Services: WooCommerce Plugin Development, API Integration, eCommerce Automation

The Problem

cFone operated an online VoIP shop built on WooCommerce. Every time a customer purchased a phone number or package, backend staff had to manually set up the account — selecting and assigning the number, activating the service, and configuring the customer’s account. This process was expensive in both time and resource, and created bottlenecks as order volumes grew.

The Solution

Trisec developed a bespoke WooCommerce plugin that connected cFone’s shop directly to their telephony APIs. The plugin enables customers to browse, search, and select available phone numbers from a live API feed — filtering by area code, number patterns, and cost — before adding them to their basket alongside a service package.

The Execution

The plugin handles the full purchase journey: once a customer selects a number, it is reserved via the API to prevent double-booking. Upon successful payment, the number is automatically booked and provisioned to the customer’s account — no manual staff intervention required. Trisec also built a recommended products system that surfaces relevant hardware (phones, modems) based on the package purchased, increasing average order value.

The integration was built with resilience in mind, including error handling for API timeouts and payment failures, ensuring reservations are released cleanly if an order does not complete.

Results & Outcomes

  • Fully automated number provisioning — from selection through to active account — removing the need for manual backend setup on every order.
  • Live API-driven number browser with filtering by area code, pattern, and price, improving the customer shopping experience.
  • Automated recommended products engine introduced at checkout, supporting upsell of compatible hardware.
  • Staff freed from repetitive account setup tasks, allowing the team to focus on customer support and business growth.

Running a telecoms, utilities, or subscription eCommerce business that needs custom WooCommerce functionality? Talk to Trisec — we build plugins and integrations that automate your operations from order to fulfilment.