SupportRooms — Mental Health & Therapy Platform

Industry: Mental Health & Healthcare Technology  |  Services: Full-Stack Web Application Development, API Integration, HIPAA & GDPR Compliance, UI/UX Design

The Problem

SupportRoom approached Trisec to build a mental health and therapy platform from the ground up — one that could serve both individual consumers (B2C) and corporate clients (B2B). The platform needed to support chat, voice, and video therapy sessions, intelligently match patients to the right therapists from a crowdsourced pool, and meet the stringent data privacy requirements of HIPAA and GDPR. On the B2B side, client businesses needed dashboards and analytics to understand and support the mental wellbeing of their workforce.

The Solution

Trisec led the design and architecture of the platform from the outset, beginning with detailed documentation and user-flow mapping before writing a single line of code. The system was designed for full separation of concerns and high scalability, built on a PHP-Laravel API backend with a React frontend — a stack chosen for its ability to grow without architectural rework.

Three distinct platforms were delivered: a patient-facing product, a therapist portal, and a B2B manager dashboard. Each was tailored to the distinct needs of that user type while sharing a common, secure backend infrastructure. Patient confidentiality was protected throughout via full HIPAA compliance, while GDPR requirements governed all data handling.

The Execution

Trisec delivered the complete technology stack — frontend, backend, and infrastructure — alongside ongoing consultancy. The B2B dashboard provided corporate clients with workforce mental health analytics, enabling data-driven employee wellbeing decisions. A key architectural goal was scalability: the platform was built and documented to a standard that would support future investment rounds, providing potential investors with the technical confidence they needed.

Results & Outcomes

• A complete mental health platform launched covering B2C therapy sessions and B2B corporate wellbeing — chat, voice, and video all supported.
• Intelligent therapist matching built in, connecting patients to the right professional from a crowdsourced pool.
• Full HIPAA and GDPR compliance implemented across all three platforms, protecting sensitive patient data end-to-end.
• Corporate B2B dashboard delivered with workforce analytics, enabling businesses to monitor and support employee mental health.
• Scalable, well-documented architecture positioned the business for investment, demonstrating technical maturity to prospective backers.

Building a healthcare, wellness, or regulated platform that needs to meet compliance requirements from day one? Speak to Trisec — we have experience delivering HIPAA and GDPR-compliant systems for health technology businesses across the UK.